Contact

Contact Us

We love hearing from fellow anglers! Whether you have a question about our live or dried lugworms, need help with an order, or want tips on surf fishing, our team is here to assist you.

Contact Information:

When to Contact Us:

  • Questions about orders, shipping, or returns: 24/7 email support
  • For live lugworm DOA claims, please email us on the day of delivery with your order number and photos of the product.

What to Include for Faster Support:

  • Your order number
  • A clear description of the issue or question
  • Photos if your inquiry relates to product condition or DOA claims

Response Time: Our dedicated team responds within 24 hours on business days. Weekend inquiries will be addressed on Monday.

Tip: For quick answers, check our FAQ section, which covers shipping, returns, and product questions.

Thank you for choosing Online Bait Express—we’re excited to help you get the most out of your surf fishing adventures!