Shipping & Return

Shipping & Return Policy

Thank you for choosing Online Bait Express. Please review the information below to ensure a smooth and hassle-free ordering experience.

Shipping Policy

We ship within the United States using USPS Priority Mail and UPS Ground. Shipping practices differ slightly for live and dried products to ensure optimal quality.

Live Lugworms – Shipping Information

Because live lugworms are perishable, shipping schedules are carefully managed.

Shipping Days

  • Live lugworms ship Monday through Wednesday
  • This helps avoid weekend delays and protects bait quality
  • Thursday shipping available only if delivery is within 1 day. Please contact us to confirm prior to order.

Order Cutoff

  • Orders must be placed by Wednesday at 12:00 PM (PST)
  • Orders placed after the cutoff will ship during the following week’s shipping window

Delivery Time

  • Most live lugworm orders arrive within 1–2 business days
  • California deliveries typically arrive within 1 business day

Dried Lugworms – Shipping Information

Dried lugworms are non-perishable and offer greater flexibility.

  • Dried lugworms may ship Monday through Friday
  • No refrigeration or special timing is required
  • Transit times vary by carrier and destination

Dried lugworms may ship separately from live bait if ordered together.

Shipping FAQ

When will my order ship?

  • Live lugworms ship during the next available Monday–Wednesday window
  • Dried lugworms ship as soon as the order is processed

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking details.

My package shows delivered, but I didn’t receive it. What should I do?

Please contact us at info@onlinebaitexpress.com within 48 hours of the delivery notice and include:

  • Your order number
  • The shipping address
  • Any relevant tracking details

We will assist you in opening a carrier inquiry when applicable.

Return & Refund Policy

Due to the perishable nature of live bait, returns are not accepted, except in cases of Dead on Arrival (DOA).

DOA (Dead on Arrival) Policy – Live Lugworms

  • DOA claims must be submitted on the day of delivery
  • Email info@onlinebaitexpress.com with:
  • Your order number
  • Clear photos of all product received

Once reviewed and confirmed, we will issue either:

  • A full refund, or
  • A replacement, at our discretion

Returns on Dried Lugworms

Due to food and bait safety standards, returns are not accepted on dried lugworms unless the item arrives damaged or incorrect.

If there is an issue with your dried lugworm order, please contact us with your order number and photos if applicable.

Our Commitment

We take pride in carefully sourcing, packing, and shipping every order to maintain the highest quality standards. If you have questions or concerns about your order, please reach out—we’re here to help.

This policy may be updated periodically without prior notice. We recommend reviewing it occasionally to stay informed.

For assistance, contact us at info@onlinebaitexpress.com and please include your order number for faster support.

Thank you for trusting Online Bait Express.

— Online Bait Express Team