Shipping & Return

Shipping and Return Policy:

Thank you for choosing our store. Please take a moment to familiarize yourself with our shipping and return policy to ensure a smooth and satisfactory shopping experience.

Shipping:

  1. We offer shipping within the United States via USPS Priority Mail and UPS ground. 
  2. To ensure the freshness and timely delivery of our perishable products, we ship our orders from Monday to Wednesday.
  3. The cutoff time for placing an order is Wednesday at noon (12:00 PM PST). Orders received after the cutoff time will be processed and shipped in the following week's shipping cycle.
  4. Once your order is shipped, you will receive a confirmation email with tracking information to track the progress of your shipment.

Return Policy:

  1. Due to the perishable nature of our products, we do not accept returns, except in the case of a dead-on-arrival (DOA) item.
  2. If your item arrives dead on arrival, you must contact us within the same day of delivery and provide photographic evidence of the condition of the item.
  3. To initiate a return for a DOA item, please contact our customer support team at info@onlinebait.com. Our team will guide you through the return process and provide further instructions.
  4. Once we have reviewed and confirmed the DOA status, we will gladly offer a replacement or refund for the affected item.
  5. Please note that we reserve the right to request additional information or documentation to validate the claim of a dead-on-arrival item.

We strive to ensure the quality and freshness of our products, and we take great care in packaging and handling. However, if you have any concerns or issues with your order, please reach out to us promptly, and our dedicated support team will be happy to assist you.

Please note that this policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed of any updates.

If you have any further questions or need clarification regarding our shipping and return policy, please do not hesitate to contact us. We value your satisfaction and look forward to serving you.

Thank you for choosing our store.

Sincerely,

OnlineBaitExpress